Help Topics & Common Questions

1. Logging In & Getting Started

2. How to Sign Up for a Course

3. Forgot Your Password?

4. How to Access Your Courses

5. Using a Phone or Tablet?

6. How to Ask James a Question

7. YouTube Bonuses

8. Canceling Your Membership

9. Frequently Asked Questions

🔐 Logging In & Getting Started

Steps:

1. Go to goodguitarist.com
2. Click Log In (top right).
3. Enter the email you signed up with and your password.
4. (Optional) Check “Remember Me” to stay logged in.
5. Click Sign In — you’ll be taken to your course library.

If you can’t log in:

• Click Forgot Password and follow the prompts.
• If you don’t receive the reset email, check your spam folder.
• Still no luck? You might’ve entered a typo when signing up. Email me here and I’ll help you fix it!

 🧾 How to Sign Up for a Course

Steps:

1. Choose a course or the All-Access Pass.
2. Enter your correct email, name, and payment method.
3. Click Enroll Now.
4. Set a password, confirm your email, and you’re in!

🔁 Forgot Your Password?

Steps:

1. Click Log In on goodguitarist.com (top right).
2. At the bottom, click Forgot Password.
3. Enter your email and click Send Recovery Info.
4. Check your inbox and follow the link to reset your password.

Having issues?

• Check your spam/junk folder.
• If the reset email doesn’t come through, email me. It’s likely due to a typo at sign-up.

🎓 How to Access Your Courses

Steps:

1. Once logged in, scroll down your library and click Access Now on your course.
2. Courses are divided into:
   
   Overview & Workbook
   Chapters with lessons
   Bonus material
   
   
3. Click the first video to get started. Hit Next Lesson when each one finishes.
4. Use the links at the top of the page to jump between chapters or back to the course overview.

📱 Using a Phone or Tablet?

Tips:

• Tap the ☰ (menu) button at the top to access your settings or the community.
• Scroll your library to resume your last lesson or start a new course.
• Lessons and downloads work just like on desktop.

🤔 How to Ask James a Question

Steps:

1. Click Ask James (top menu or sidebar).
2. On the community page, click Write Post.
3. Ask your question. You can also upload a video by clicking the ➕ and choosing the image/video icon.

📹 I love video questions! They help me give you better, more personal feedback—almost like a one-on-one lesson.

🧠 YouTube Bonuses (Worksheets & Playthroughs)

Steps:

1. Scroll to the YouTube Bonuses section in your course library.
2. Choose:
   
   Lessons with Worksheets (organized by topic)
   Full Song Playthroughs (alphabetical by song title)
   
   
3. Click a lesson. Watch the YouTube video, then download the worksheet from the Downloads section.

❌ Canceling Your Membership

Steps:

1. Log in and go to your Settings (click your avatar at the top right).
2. Click Billing Info.
3. If you paid by credit card: Click Cancel.
4. If you used PayPal:
   
   Click Manage in PayPal.
   Go to Payments → Automatic Payments.
   Select “Good Guitarist,” click Cancel.

You’ll still have access until your current billing cycle ends. Need help? Just email me and I’ll take care of it.

🙋‍♂️ Frequently Asked Questions

🔐 Logging In & Account Access

I can’t log in to the course

Use the Log In link at the top of the site (goodguitarist.com). Once you're in, bookmark your Course Library so it's easy to return later.

👉 Watch the "Logging In" video above for a walkthrough.

How do I reset my password?

1. Click Log In and select Forgot Password
2. Enter your email and follow the reset link
   👉 Watch the "Reset Your Password" video above for help

If you're already logged in and want to change your password:

1. Click your profile icon (top right)
2. Choose Settings
3. Scroll down to find the password change field

I didn’t get a confirmation or reset email

• Check your spam/junk folder first
• Still nothing? You may have made a typo when signing up
  👉 Email me here and I’ll fix it for you

🧭 Finding Your Way Around

Where can I find the workbook?

Workbooks are in the Course Overview section near the start of each course.
👉 Watch the "Accessing Your Course" or "Mobile Navigation" videos above for a full walkthrough.

Where’s the bonus material?

Bonuses appear either:

• After the last chapter of a course, or
• Spread throughout relevant lessons

Use the chapter list or breadcrumb links at the top of the course player to find them.

How do I find a specific lesson?

• Use the Next Lesson button to follow the course step-by-step
• Or click the breadcrumb links at the top to jump between chapters
  👉 The "Navigating Your Course" video shows exactly how

Is there a difference between desktop and mobile?

The site works on all devices!

🎸 Learning & Support

I’m stuck on a chord/strumming pattern/etc.

That’s what I’m here for! Visit the GoodGuitarist Community and post your question. You can even upload a video so I can give you detailed, personalized feedback.
👉 The "Ask a Question" video above walks you through it.

Can I redo lessons or skip around?

Yes! You can repeat lessons, skip ahead, or revisit earlier material any time.
👉 Learn how in the "Navigating Your Course" video.

💳 Billing & Membership

How do I cancel my membership?

1. Log in and go to Settings (click your profile icon)
2. Click Billing Info
3. If you used a credit card, click Cancel
4. If you used PayPal, click Manage in PayPal and cancel it there

You’ll still have access until the end of your current billing cycle.

👉 Watch the "Cancel Membership" video above for step-by-step help
Need help? Email me here!